Outreach Specialist (Pacific Time / 11am-7pm PT)
firsthand Health · United States
Posted about a month ago · Previously reposted
or apply directly on firsthand Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 44 days firsthand Health's roles stay open a median of 53 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 0% of firsthand Health's roles list one
- Ghost-job risk at firsthand Health
- high 13 stale, 6 reposted of 21 open
- Hiring momentum
- 38 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-25
Measured from postings appearing on and disappearing from firsthand Health's own greenhouse board since 2026-08-03. Full hiring picture for firsthand Health.
About this role
As an Outreach Specialist at firsthand, you will engage telephonically with individuals living with serious mental illness (SMI) to facilitate their connection to local support teams and resources. Your role will involve performing outreach, scheduling appointments, building trust, and documenting interactions, all while collaborating closely with the care team. This position emphasizes empathy and communication skills to empower individuals on their recovery journeys.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of firsthand Health as an employer.
What you need
- Remote work experience
- Empathy, compassion, and approachability
- Excellent listening, communication, and interpersonal skills
- Personal knowledge of recovery and/or behavioral health
- Patience, persistence and a desire to help individuals experiencing SMI and/or SUD on their wellness journey
- Comfort working collaboratively within multidisciplinary team
Nice to have
- Experience with direct in-person outreach and engagement for individuals with SMI and SUD
- Expertise in recovery education and coaching
- Understanding of whole health and trauma-informed approaches to peer support
- Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)
- Eagerness to expand knowledge about a broad range of health conditions
What you get
- Comprehensive health, dental, vision, and mental wellness coverage
- 401(k) with company match
- 16 weeks of paid parental leave for both parents
- 120 hours of vacation annually (4.62 hours per pay period), increasing to 160 hours annually (6.15 hours per pay period) after one year
Worth weighing
- Role involves telephonic outreach only, which may limit face-to-face interaction
- Job responsibilities may evolve over time, indicating a potentially fluid role
- No salary listed beyond the hourly pay rate of $20
- Vaccination policy in place that may affect employment eligibility
Summarised from firsthand Health's posting. Read the full original.
Listed by firsthand Health on their greenhouse job board, last confirmed open on 2026-09-25. PitchMeAI is not the employer.
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