Senior New Business Customer Contact Representative
Fidelity & Guaranty Life Insurance Company · Remote
Posted 7 days ago
or apply directly on Fidelity & Guaranty Life Insurance Company's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days Fidelity & Guaranty Life Insurance Company's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 5% of Fidelity & Guaranty Life Insurance Company's roles list one
- Ghost-job risk at Fidelity & Guaranty Life Insurance Company
- high 12 stale, 2 reposted of 22 open
- Hiring momentum
- 45 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Fidelity & Guaranty Life Insurance Company's own greenhouse board since 2026-08-03. Full hiring picture for Fidelity & Guaranty Life Insurance Company.
About this role
The Senior New Business Customer Contact Representative is responsible for managing a high volume of inbound calls related to Life and Annuity new business. This role involves resolving complex customer issues, mentoring new hires, and providing quality support to Financial Advisors, Policy Holders, and Internal Business Partners, while also performing some administrative tasks.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fidelity & Guaranty Life Insurance Company as an employer.
What you need
- High School degree
- 3+ years in customer service or call center, preferably in the insurance or financial services industry
- Ability to handle complex customer issues and escalations
- Demonstrates high level understanding of products/service offerings
- Ability to self-organize, set priorities, and manage workload
- Demonstrates risk awareness and understands risk mitigation strategies
What you get
- Flexible work environment with options for in-office, hybrid, and remote work arrangements
Worth weighing
- No salary listed
- Some travel may be required (less than 10%)
- Role involves handling complex customer issues which may require significant problem-solving skills
Summarised from Fidelity & Guaranty Life Insurance Company's posting. Read the full original.
Listed by Fidelity & Guaranty Life Insurance Company on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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