Manager, Customer Experience
Fanatics Betting & Gaming · Jersey City, NJ, United States
Posted 21 days ago
or apply directly on Fanatics Betting & Gaming's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Fanatics Betting & Gaming's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 9% of Fanatics Betting & Gaming's roles list one
- Ghost-job risk at Fanatics Betting & Gaming
- high 33 stale, 6 reposted of 76 open
- Hiring momentum
- 123 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Fanatics Betting & Gaming's own greenhouse board since 2026-08-03. Full hiring picture for Fanatics Betting & Gaming.
About this role
As a Manager of Customer Experience at Fanatics Betting & Gaming, you will lead a team focused on enhancing the customer experience for sportsbook and casino users. Your role involves managing team leads and agents, analyzing customer data to inform strategies, and collaborating with cross-functional teams to address customer journey gaps. You will also be responsible for developing team members, establishing support policies, and driving operational improvements to ensure high standards of customer care.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fanatics Betting & Gaming as an employer.
What you need
- 5+ years of experience in operations, customer experience, strategy, or business operations roles
- Demonstrated ability to lead large, diverse teams in a fast-paced, technology-driven environment
- Strong analytical and problem-structuring skills
- Exceptional communication skills
- Bachelor’s degree or equivalent experience required
Nice to have
- Experience in consulting, strategy, business operations, or similar roles that required translating data into business recommendations
- Experience building, scaling, or optimizing operational teams in a high-growth environment
- Knowledge of online gaming, sportsbook, payments, or fraud systems
- Advanced degree
Worth weighing
- Salary range is $107,000 — $130,000 USD, which may vary based on geographical location
- Must obtain and maintain required gaming licenses as mandated by state regulatory bodies
- Role involves occasional travel for conferences and team activities
Summarised from Fanatics Betting & Gaming's posting. Read the full original.
Listed by Fanatics Betting & Gaming on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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