Guest Services Specialist – Voice & Text Operations (India Based)
Extenteam Client Roles · India
Posted 12 days ago
or apply directly on Extenteam Client Roles's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Extenteam Client Roles's roles stay open a median of 16 days
- Reposted
- No
- Salary listed
- No 0% of Extenteam Client Roles's roles list one
- Ghost-job risk at Extenteam Client Roles
- moderate 5 stale, 0 reposted of 22 open
- Hiring momentum
- 41 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Extenteam Client Roles's own greenhouse board since 2026-08-03. Full hiring picture for Extenteam Client Roles.
About this role
As a Guest Services Specialist, you will be the first point of contact for guests facing issues during their stay, handling inquiries via phone, text, and email. Your role involves listening to guests, clarifying their concerns, and resolving issues in real-time while managing multiple conversations simultaneously. You will also be responsible for logging accurate notes, following up on open issues, and collaborating with property managers to ensure guest satisfaction.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Extenteam Client Roles as an employer.
What you need
- Composed and empathetic under pressure
- Strong sense of responsibility
- Strong communication skills
- Accurate and fast note-taker
- Guesty & Breezeway proficient
- OTA background
Nice to have
- Short-term rental experience
- Experience within the last 6 months in OTA
Worth weighing
- High-volume, multitasking role
- Requires calmness and empathy under pressure
- Must be available for varying schedules including weekends and holidays
- No specific salary or benefits mentioned
Summarised from Extenteam Client Roles's posting. Read the full original.
Listed by Extenteam Client Roles on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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