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Exiger

Customer Success Manager, Sr. Manager — Public Sector

Exiger · McLean, Virginia, United States

Posted 19 days ago

or apply directly on Exiger's site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
Exiger's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Exiger's roles list one
Ghost-job risk at Exiger
high
28 stale, 1 reposted of 48 open
Hiring momentum
63 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Exiger's own greenhouse board since 2026-08-03. Full hiring picture for Exiger.

About this role

The Customer Success Manager, Sr. Manager for the Public Sector at Exiger will act as the primary post-sale strategic partner for a portfolio of government customers. This role involves driving onboarding, platform adoption, and retention while building strong relationships with stakeholders, translating mission priorities into actionable plans, and collaborating with various internal teams to ensure customer success and satisfaction.

Our read on this posting3.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Exiger as an employer.

What you need

  • Three to five years of experience in Customer Success, Account Management, and Technical Account Management with another customer-facing role
  • Experience supporting public sector, especially Federal Civilian, the Department of War, or the Defense Industrial Base
  • Experience managing customer relationships in a SaaS, GovTech, data, analytics, or technology-enabled environment
  • Demonstrated ability to build trusted relationships with customer stakeholders and executive leadership
  • Experience driving customer onboarding, adoption, retention, renewals, or other measurable Customer Success outcomes
  • Strong written and verbal communication skills, including the ability to deliver presentations, training, customer meetings, and executive briefings

Nice to have

  • Familiarity with SaaS platforms, Customer Success methodologies, customer lifecycle management, and scalable engagement models
  • Experience creating customer onboarding, education, training, or self-service enablement content
  • Experience supporting renewals, revenue retention, or account expansion
  • Exposure to supply chain risk, third-party risk, compliance, cybersecurity, fraud, investigations, procurement, or public sector contracting
  • Experience working with CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools

What you get

  • Discretionary Time Off with no maximum
  • Industry-leading medical, dental, and vision benefits
  • Competitive compensation
  • 16 weeks of fully paid parental leave
  • A flexible hybrid work environment
  • Wellness stipends and programming that support your well-being

Worth weighing

  • No salary listed
  • Role involves balancing strategic leadership with hands-on execution in a fast-paced environment
  • Experience in public sector is critical, which may limit candidates from other industries

Summarised from Exiger's posting. Read the full original.

Listed by Exiger on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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