or apply directly on Esper's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Esper's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 20% of Esper's roles list one
- Ghost-job risk at Esper
- low 0 stale, 0 reposted of 5 open
- Hiring momentum
- 7 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Esper's own lever board since 2026-08-04. Full hiring picture for Esper.
About this role
As a Customer Success Lead at Esper, you will be responsible for enhancing customer relationships and ensuring the successful adoption of the company's software solutions in the government sector. Your role will involve leading the Customer Success function, managing renewals, driving customer engagement, and collaborating with cross-functional teams to improve customer outcomes. You will also develop processes and playbooks to scale the Customer Success operations effectively.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Esper as an employer.
What you need
- 6+ years in Customer Success or Account Management
- At least 2 years managing/leading programs through scale and specialization
- Track record of owning retention outcomes and leading complex renewals with senior stakeholders
- Strong analytical and operational skills
- Excellent written and verbal communication skills
- Comfort working cross-functionally with Product/Engineering
Nice to have
- Strong interest in policymaking and government
- Public sector or govtech experience
What you get
- Being a part of an innovative and collaborative team
- Significant opportunity for growth and ownership
- Competitive salary and equity
- Paid holidays & unlimited PTO
- Medical, dental, and vision insurance
- Generous parental & sick leave
Worth weighing
- Focus on government sector may limit exposure to other industries
- High expectations for retention and renewal performance (>95%) may create pressure
- Role involves significant cross-functional collaboration which may require adaptability
Summarised from Esper's posting. Read the full original.
Listed by Esper on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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