or apply directly on Escribe's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Escribe's roles stay open a median of 20 days
- Reposted
- No
- Salary listed
- No 0% of Escribe's roles list one
- Ghost-job risk at Escribe
- low 0 stale, 0 reposted of 1 open
- Hiring momentum
- 1 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Escribe's own greenhouse board since 2026-08-03. Full hiring picture for Escribe.
About this role
The Customer Support Specialist I role involves providing tier one support for the eScribe product, troubleshooting software and technical issues for customers and internal employees. The position requires responding to inquiries via various communication channels, prioritizing support cases, and creating documentation and knowledge articles. The specialist will also help customers understand new software features and contribute to self-service content.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Escribe as an employer.
What you need
- 1-2 years of experience in SaaS-based product support & troubleshooting
- Strong analytical, diagnostic, and problem-solving skills
- Ability to work under pressure and manage multiple tasks
- Knowledge of Microsoft SQL Server, Windows Server 2008-2016, IIS Web Server, HTML
- Strong technical documentation & writing skills
- Ability to communicate effectively with customers of varying skill levels
Nice to have
- Direct experience leveraging AI or workflow automation tooling like Zapier
What you get
- Fully remote work with company provided equipment
- Comprehensive medical/prescription drug plan options
- Employer contribution to Health Savings Account
- Medical and Dependent Care Flexible Spending Accounts
- Basic life insurance
- Short and long-term disability benefits
Worth weighing
- Potential on-call shift from 8 PM - 11 PM ET
- Support hours are 8 AM - 8 PM ET, requiring flexibility in scheduling
- Role may involve high-pressure situations due to troubleshooting responsibilities
Summarised from Escribe's posting. Read the full original.
Listed by Escribe on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.