or apply directly on Eqbank's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 58 days Eqbank's roles stay open a median of 78 days
- Reposted
- No
- Salary listed
- No 0% of Eqbank's roles list one
- Ghost-job risk at Eqbank
- high 65 stale, 1 reposted of 69 open
- Hiring momentum
- 118 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Eqbank's own lever board since 2026-08-04. Full hiring picture for Eqbank.
About this role
The Director of Channel Automation and Knowledge will lead initiatives focused on enhancing customer self-service and improving agent efficiency. This role involves developing both short-term tactical solutions and long-term strategic roadmaps while leveraging advanced technologies to optimize operational costs and improve customer experiences. The position serves as a vital link between business strategy, technology execution, and customer outcomes.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Eqbank as an employer.
What you need
- Experience in leading customer self-service and agent efficiency initiatives
- Ability to develop and implement strategic roadmaps
- Strong understanding of leveraging technology to enhance customer experience
- Proven track record in optimizing operational costs and improving productivity
What you get
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up
- Generous vacation policy and personal days
Worth weighing
- Hybrid work model with in-office requirements
- AI used in recruitment process
- Background and credit checks required for candidates
Summarised from Eqbank's posting. Read the full original.
Listed by Eqbank on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
More roles at Eqbank
- Bilingual Commercial Underwriting Manager, BESToronto
- Staff Engineer, Infrastructure SolutionsToronto
- Assistant Manager, Acquisition MarketingToronto
- Bilingual Reverse Mortgage Specialist (Underwriting and Fulfillment)Toronto
- Directeur Régional, Origination/Regional Director, OriginationMontreal
- Directeur régional adjoint, Origination commerciale (CFG)/Associate Regional Director, Commercial OriginationsMontreal
- Vice President, Strategy & Delivery, Personal BankingToronto
- Commercial Mortgage Coordinator, Portfolio Management, Commercial Finance Group (CFG)Toronto