Associate Director, Retention & Loyalty
Dr. Squatch · Marina del Rey, California, United States
Posted about 2 months ago
or apply directly on Dr. Squatch's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 71 days Dr. Squatch's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 55% of Dr. Squatch's roles list one
- Ghost-job risk at Dr. Squatch
- high 19 stale, 0 reposted of 20 open
- Hiring momentum
- 30 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Dr. Squatch's own greenhouse board since 2026-08-03. Full hiring picture for Dr. Squatch.
About this role
The Associate Director of Retention & Loyalty at Dr. Squatch will lead the strategy for customer retention in the direct-to-consumer (DTC) business, focusing on subscription, loyalty, and lifecycle marketing. This role involves managing a team of five, overseeing lifecycle marketing efforts, and collaborating with senior leadership to drive customer lifetime value and retention. The position is hybrid and based in Marina del Rey, CA, requiring a blend of strategic thinking and hands-on execution.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dr. Squatch as an employer.
What you need
- 8+ years of experience in a high-performance environment such as management consulting, DTC ecommerce, consumer brand, or tech
- Prior retention or subscription experience
- Deeply analytical with the ability to build models and interpret complex data sets
- Proven people manager who develops strong teams and drives results
- Fluent with AI tools like Claude or ChatGPT
- Experience with DTC subscription, loyalty programs, and lifecycle tools like Klaviyo, Recharge, or Postscript
Nice to have
- Experience with Looker or similar BI tools
What you get
- Medical, dental, vision insurance
- 401k with Squatch match
- Paid time off (PTO)
- Healthy snacks
- Frequent company events
- Free products
Worth weighing
- No specific mention of remote work flexibility beyond hybrid
- The role requires a strong analytical background, which may not suit all candidates
- High level of responsibility with a focus on retention and loyalty may lead to pressure for results
Summarised from Dr. Squatch's posting. Read the full original.
Listed by Dr. Squatch on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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