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Dotmatics

Manager, Professional Services (Enterprise SaaS) | ELN

Dotmatics · Remote - USA

Posted 6 days ago

or apply directly on Dotmatics's site. We never take the application ourselves.

Is this posting real?

This role has been open
6 days
Dotmatics's roles stay open a median of 37 days
Reposted
No
Salary listed
No
0% of Dotmatics's roles list one
Ghost-job risk at Dotmatics
high
11 stale, 0 reposted of 30 open
Hiring momentum
47 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Dotmatics's own greenhouse board since 2026-08-03. Full hiring picture for Dotmatics.

About this role

As the Manager of Professional Services at Dotmatics, you will lead a team focused on delivering complex solutions to enterprise R&D customers, particularly in Lab Orchestration and laboratory automation. Your role involves overseeing project implementations, coaching team members, and collaborating with various departments to ensure successful customer outcomes. You will also be responsible for developing methodologies and improving service delivery through automation and best practices.

Our read on this posting3.4out of 5
benefits
3/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dotmatics as an employer.

What you need

  • Significant experience within Professional Services, consulting or enterprise technology delivery
  • Demonstrated people leadership experience
  • Experience in scientific software, laboratory informatics, laboratory automation or related enterprise SaaS environment
  • Strong understanding of laboratory workflows and ability to translate scientific and operational requirements into implementable solutions
  • Experience delivering complex enterprise SaaS, laboratory informatics or scientific software implementations
  • Ability to manage Services financial performance, including utilisation, revenue, margin and delivery forecasting

Nice to have

  • Experience with laboratory robotics and automation platforms
  • Knowledge of scientific instrument connectivity and integration
  • Familiarity with laboratory informatics environments involving ELN, LIMS, SDMS, CDS or related scientific systems
  • Experience designing or implementing end-to-end laboratory workflows spanning multiple instruments and software platforms
  • Experience building new consulting or Professional Services capabilities within an emerging technology area

What you get

  • Medical, Dental, Vision, Insurance
  • Health Spending Accounts
  • Wellness Benefits (Mental Health Apps and Fitness Perks)
  • Company-paid Life and Disability Insurance
  • 401k Retirement Plan (with 4% company match; immediate vesting)
  • Flexible Time off Plan (for US exempt employees)

Worth weighing

  • No specific salary figure mentioned beyond the range of $123,567 to $167,178 USD
  • Role involves significant leadership and management responsibilities, which may require extensive experience
  • Focus on Lab Orchestration may require specialized knowledge in laboratory automation and instrument integration

Summarised from Dotmatics's posting. Read the full original.

Listed by Dotmatics on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Dotmatics

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