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Dotmatics

IT Support Engineer

Dotmatics · Pune, Maharashtra, India

Posted 21 days ago

or apply directly on Dotmatics's site. We never take the application ourselves.

Is this posting real?

This role has been open
21 days
Dotmatics's roles stay open a median of 37 days
Reposted
No
Salary listed
No
0% of Dotmatics's roles list one
Ghost-job risk at Dotmatics
high
11 stale, 0 reposted of 30 open
Hiring momentum
47 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Dotmatics's own greenhouse board since 2026-08-03. Full hiring picture for Dotmatics.

About this role

As an IT Support Engineer at Dotmatics, you will serve as the first line of technical support for employees, troubleshooting issues related to PC/Mac hardware, operating systems, and applications. Your role will involve managing identity and access issues, supporting email systems, and assisting with network connectivity. You will also handle onboarding and offboarding processes while managing support tickets through Jira Service Management in a hybrid work environment.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dotmatics as an employer.

What you need

  • 3–5 years in an IT helpdesk or desktop support role
  • Experience supporting Windows and macOS users
  • Working knowledge of Active Directory and Azure AD/Entra ID
  • Familiarity with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive)
  • Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi)
  • Strong customer-service mindset and communication skills

Nice to have

  • Google Workspace administration experience
  • Working knowledge of Intune and/or Jamf Pro
  • Exposure to AWS Workspaces or other VDI
  • Familiarity with SSO/SAML and third-party IdPs
  • Basic scripting/automation exposure (PowerShell, Bash, or Google Apps Script)

Worth weighing

  • Shift patterns may include early morning starts or split shifts
  • Experience working with UK & US teams is required
  • No salary or specific benefits are mentioned in the posting

Summarised from Dotmatics's posting. Read the full original.

Listed by Dotmatics on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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