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Divergent

IT Help Desk Technician II

Divergent · Torrance, California, United States

Posted about 3 months ago · $30.00 - $49.00

or apply directly on Divergent's site. We never take the application ourselves.

Is this posting real?

This role has been open
87 days
Divergent's roles stay open a median of 86 days
Reposted
No
Salary listed
Yes
81% of Divergent's roles list one
Ghost-job risk at Divergent
high
88 stale, 2 reposted of 88 open
Hiring momentum
106 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-29

Measured from postings appearing on and disappearing from Divergent's own greenhouse board since 2026-08-03. Full hiring picture for Divergent.

About this role

As an IT Help Desk Technician II at Divergent, you will provide technical assistance to customers by troubleshooting issues with computer systems and tech products. Your responsibilities include managing help desk tickets, guiding customers through problem-solving processes, and maintaining asset management systems. You will also be involved in procuring IT equipment and suggesting improvements to procedures, all while ensuring a positive customer experience.

Our read on this posting3.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Divergent as an employer.

What you need

  • Ability to lawfully access information and technology that is subject to US export controls
  • Demonstrated proficiency related to the position, including BS/BA Degree OR Certification(s)/Certificate(s) OR Technical Program Completion OR Past Work Experience
  • Tech savvy with a good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented with a positive attitude

Nice to have

  • Jira experience
  • Office 365 experience

What you get

  • Holistic Compensation Package including competitive salary, equity plan, and discretionary results-based incentive bonus opportunities
  • Paid vacation, sick time, and company holidays, including a year-end shutdown
  • Paid parental leave
  • Comprehensive health and wellness benefits with HMO and Premium PPO options
  • Company-sponsored life insurance and short and long-term disability coverage
  • Reimbursement opportunities for learning and development initiatives

Worth weighing

  • Schedule includes Tuesday - Saturday with occasional Mondays instead of Saturdays
  • Occasional after hours or holiday weekends on call
  • Pay range is based on levels S01 - S02, which may vary based on interview evaluation

Summarised from Divergent's posting. Read the full original.

Listed by Divergent on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.

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