or apply directly on DistantJob's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 2 days DistantJob's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of DistantJob's roles list one
- Ghost-job risk at DistantJob
- high 12 stale, 0 reposted of 15 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from DistantJob's own greenhouse board since 2026-08-03. Full hiring picture for DistantJob.
About this role
The Level 1/2 Support Technician role involves providing technical support to small to mid-sized businesses, handling client issues through various communication channels. Daily tasks include triaging support tickets, troubleshooting hardware and software issues, configuring workstations, and maintaining clear communication with clients throughout the resolution process.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of DistantJob as an employer.
What you need
- 6 months to 1.5 years of experience in a helpdesk or IT support role
- Native English speaker
- Available to work Monday–Friday, 8 am–5 pm US Pacific Time
- Proven experience communicating with customers across multiple platforms
- Hands-on experience with RMM, PSA/ticketing, and documentation platforms
- Windows OS experience in Workgroup and Domain environments
Worth weighing
- Entry-level role with a focus on customer service over technical skills
- No specific salary or benefits mentioned
- Experience with the exact software is not mandatory, but some prior support experience is required
Summarised from DistantJob's posting. Read the full original.
Listed by DistantJob on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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