or apply directly on Digs's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 31 days Digs's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- Yes 100% of Digs's roles list one
- Ghost-job risk at Digs
- low 0 stale, 0 reposted of 2 open
- Hiring momentum
- 3 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Digs's own greenhouse board since 2026-08-03. Full hiring picture for Digs.
About this role
As the Technical Support Lead at Digs, you will be responsible for troubleshooting customer issues and providing technical support while collaborating with Engineering and Product teams to enhance the product. Your role will involve creating documentation and processes to scale support, as well as translating customer feedback into actionable insights for product improvement. This position requires a blend of technical skills and strong customer service instincts.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Digs as an employer.
What you need
- 5+ years of experience in technical support, solutions engineering, implementation, QA, software engineering, or a similar technical customer-facing role
- Strong technical troubleshooting skills and curiosity to understand why something is happening
- Familiarity with APIs, integrations, databases, web applications, or similar technical systems
- Experience partnering with Engineering and Product to solve customer problems
- Excellent communication skills to make technical concepts clear for any audience
- Strong customer empathy, organization, and ownership
Nice to have
- Experience supporting B2B SaaS products or building support processes from the ground up
- Familiarity with construction, homebuilding, real estate, or other complex workflows
What you get
- Competitive salary and generous equity
- Full health, dental, and vision with 100% premium coverage for you and your dependents
- Voluntary: Life AD&D, Long-term Disability, Accident, Critical Illness
- Unlimited PTO with a minimum of three (3) weeks
- Fifteen (15) paid holidays per year
- 401(k)
Worth weighing
- Salary range provided is $90,000-$105,000, which may vary based on experience and qualifications
- Role involves a hybrid work model, requiring 3-4 days in the office per week
- No mention of specific technologies or tools used in the technical support process
Summarised from Digs's posting. Read the full original.
Listed by Digs on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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