Customer Support Associate (Maternity Leave Cover)
CreativeX · London, England, United Kingdom
Posted 20 days ago
or apply directly on CreativeX's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days CreativeX's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 50% of CreativeX's roles list one
- Ghost-job risk at CreativeX
- high 5 stale, 0 reposted of 8 open
- Hiring momentum
- 8 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from CreativeX's own greenhouse board since 2026-08-03. Full hiring picture for CreativeX.
About this role
As a Customer Support Associate at CreativeX, you will provide hands-on technical support to users, becoming a product expert and resolving queries via email or chat. Your role will involve triaging issues, collaborating with cross-functional teams, and contributing to process improvements while enhancing the client experience.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CreativeX as an employer.
What you need
- 1–3 years in a customer support or technical support role within a SaaS or tech-driven environment
- Experience supporting enterprise-level customers or working in high-volume support queues
- Demonstrated ability to operate with urgency and accountability
- Proven intellectual curiosity, proactive mindset, and strong problem-solving skills
- Excellent written and verbal communication skills, with an ability to distill complex issues into clear updates
- Familiarity with support and ticketing systems (e.g., Zendesk, Intercom, JIRA)
Nice to have
- Experience working at a Series A or B startup is a strong plus
What you get
- Private Medical Insurance and Health Cash Plan (UK)
- Generous time off + bank holidays
- Education budget to be used for individual learning experiences or grouped with your team for joint learning
- Annual subscription to Calm and Headspace for your mental wellbeing
- Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
- Competitive salary and commission plan including stock options
Worth weighing
- Maternity leave cover role with a defined end date
- No visa sponsorship available
- Fast-paced, high-growth environment may involve ambiguity
Summarised from CreativeX's posting. Read the full original.
Listed by CreativeX on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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