or apply directly on Coursera's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 73 days Coursera's roles stay open a median of 71 days
- Reposted
- No
- Salary listed
- No 58% of Coursera's roles list one
- Ghost-job risk at Coursera
- high 24 stale, 6 reposted of 26 open
- Hiring momentum
- 52 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Coursera's own greenhouse board since 2026-08-03. Full hiring picture for Coursera.
About this role
The Senior Manager of Customer Success will lead a team of approximately 10 Customer Success Managers in South East Asia and Oceania, focusing on corporate, campus, and government clients. Responsibilities include driving customer engagement, managing key accounts, executing customer success strategies, and influencing revenue through renewals and upsells. The role also involves collaborating with various teams and contributing to the overall strategy of customer success within the organization.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coursera as an employer.
What you need
- 12+ years of Customer Success experience
- 5+ years of experience leading teams
- Proven experience in driving revenue performance (adoption, retention and growth)
- Strong executive presence with ability to develop deep C-suite relationships
- Excellent communication skills
- Analytical problem-solving skills
Nice to have
- Experience working in Asia, across multiple countries
- Experience working with corporations, governments and campuses
- Managed teams of 5+ people before
- Experience with customer management tools like Gainsight, Salesforce
Worth weighing
- No salary listed
- Role involves significant travel for customer meetings and Executive Business Reviews
- Experience with digital Customer Success is noted as an advantage but not required
Summarised from Coursera's posting. Read the full original.
Listed by Coursera on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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