Customer Service Representative
Cool Willy's · 1435 S. Euclid Ave, Tucson AZ 85713
Posted about 3 months ago · $16.00–$19.00 · Previously reposted
or apply directly on Cool Willy's's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 77 days Cool Willy's's roles stay open a median of 65 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- Yes 100% of Cool Willy's's roles list one
- Ghost-job risk at Cool Willy's
- high 5 stale, 2 reposted of 5 open
- Hiring momentum
- 6 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Cool Willy's's own greenhouse board since 2026-08-03. Full hiring picture for Cool Willy's.
About this role
As a Customer Service Representative at Cool Willy's, you will be the first point of contact for customers, handling a high volume of inbound calls and making outbound calls to schedule HVAC, plumbing, and electrical services. Your role involves educating customers about services, resolving concerns, and coordinating appointments while ensuring a positive customer experience. You will also document interactions in the CRM and work towards performance goals related to booking rates and customer satisfaction.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cool Willy's as an employer.
What you need
- Previous customer service or call center experience
- Excellent communication and active listening skills
- Positive attitude with a genuine desire to help customers
- Strong multitasking, organizational, and problem-solving abilities
- Comfortable working in a fast-paced, goal-oriented environment
- Proficient with computers, CRM software, and scheduling systems
Nice to have
- Home service industry experience (HVAC, Plumbing, Electrical, or similar)
What you get
- Pay: $16.00–$19.00 per hour, based on experience
- Monthly performance bonus opportunities
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Paid Training
Worth weighing
- Fast-paced environment may be challenging for some candidates
- No remote work option mentioned, position is in-office only
Summarised from Cool Willy's's posting. Read the full original.
Listed by Cool Willy's on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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