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‎ConnectWise

Software Support Specialist II (Security)

‎ConnectWise · PHL Remote

Posted 15 days ago

or apply directly on ‎ConnectWise's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
‎ConnectWise's roles stay open a median of 34 days
Reposted
No
Salary listed
No
0% of ‎ConnectWise's roles list one
Ghost-job risk at ‎ConnectWise
high
22 stale, 3 reposted of 55 open
Hiring momentum
81 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from ‎ConnectWise's own greenhouse board since 2026-08-03. Full hiring picture for ‎ConnectWise.

About this role

The Software Support Specialist II at ConnectWise is responsible for assisting partners with product issues and questions, ensuring they have a positive experience with the software. This role involves troubleshooting, documenting findings, and collaborating with cross-functional teams to resolve issues. The specialist will also manage support cases, provide guidance to junior team members, and contribute to the knowledge base.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ‎ConnectWise as an employer.

What you need

  • Hands-on experience with SentinelOne, Bitdefender, and Remote Monitoring & Management (RMM) tools
  • Troubleshooting in Windows workstation and server environments
  • Ability to multitask and change focus at a moment’s notice
  • Must be proactive, self-motivated and attentive to detail
  • Ability to work independently on projects and processes with general supervision
  • Strong customer service skills

Nice to have

  • Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets
  • 1+ years of experience working in a technical service-oriented position
  • 1+ years troubleshooting Windows and Linux servers

Worth weighing

  • No salary listed
  • Role involves significant interaction with partners, which may require strong interpersonal skills
  • The position may require handling complex issues and escalations, indicating a potentially high-pressure environment

Summarised from ‎ConnectWise's posting. Read the full original.

Listed by ‎ConnectWise on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at ‎ConnectWise

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