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Coinbase

Customer Support Specialist ll

Coinbase · Hyderabad, India

Posted 20 days ago

or apply directly on Coinbase's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Coinbase's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Coinbase's roles list one
Ghost-job risk at Coinbase
low
0 stale, 5 reposted of 219 open
Hiring momentum
265 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coinbase's own greenhouse board since 2026-08-03. Full hiring picture for Coinbase.

About this role

As a Customer Support Specialist II at Coinbase, you will provide expert support to high-value customers, addressing complex issues through various communication channels. Your role involves investigating and resolving customer problems, building expertise in cryptocurrency products, and proactively identifying customer needs to enhance their experience. You will work closely with cross-functional teams to ensure effective issue resolution and improve customer trust in the platform.

Our read on this posting2.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coinbase as an employer.

What you need

  • 3+ years of experience in customer support or customer success in financial services, crypto, or technology
  • Basic working knowledge of blockchain, web3, staking, self-custody, and cryptocurrency markets
  • Demonstrated ability to investigate root causes, synthesize data and customer feedback, and resolve complex issues independently
  • Full-time, in-office presence five days a week
  • Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets
  • Proficiency in English with the ability to communicate complex product concepts clearly

What you get

  • Annual base salary range: ₹665,000 — ₹700,000 INR
  • Bonus eligibility
  • Medical, dental, and vision benefits

Worth weighing

  • In-office role with a requirement to work nights and weekends
  • High-pressure environment with a focus on performance and customer retention
  • Limited to 3 applications within a 6-month period

Summarised from Coinbase's posting. Read the full original.

Listed by Coinbase on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Coinbase

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