or apply directly on ClearScore Technology Limited's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days ClearScore Technology Limited's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 5% of ClearScore Technology Limited's roles list one
- Ghost-job risk at ClearScore Technology Limited
- high 10 stale, 1 reposted of 19 open
- Hiring momentum
- 30 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from ClearScore Technology Limited's own greenhouse board since 2026-08-03. Full hiring picture for ClearScore Technology Limited.
About this role
The QA Specialist will take ownership of Quality Assurance within the Customer Operations team, focusing on improving the quality of support provided to ClearScore users. Responsibilities include evolving QA practices, conducting assessments, providing feedback and coaching, analyzing trends, and collaborating with various teams to implement improvements. The role requires a proactive approach and the ability to work independently while challenging existing processes.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ClearScore Technology Limited as an employer.
What you need
- Previous Quality Assurance experience within Customer Operations or Customer Support
- Experience conducting quality assessments and working with QA frameworks, scorecards and calibration processes
- Strong coaching and feedback skills
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- A proactive approach and the confidence to work independently and take ownership of your area
Nice to have
- Experience working within financial services, fintech or another regulated environment
- Experience assessing complex customer interactions, such as complaints or escalations
- Experience using QA findings and customer feedback to drive improvements in service quality or customer satisfaction
- Experience with Zendesk QA, MaestroQA or similar quality management tools
- Experience working with outsourced customer support partners
What you get
- 25 paid holidays and a 'duvet day' on your birthday
- Hybrid Work Environment
- Private health and dental cover - including mental health support through Bupa
- GP office visits
- Life assurance scheme
- Up to 6% matched pension
Worth weighing
- No salary listed
- The role requires challenging existing processes, which may lead to pushback from team members
- The position involves significant independent work, which may not suit everyone
Summarised from ClearScore Technology Limited's posting. Read the full original.
Listed by ClearScore Technology Limited on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at ClearScore Technology Limited
- Senior Commercial ManagerToronto, Ontario, Canada
- Senior Data Scientist - Full StackLondon, England, United Kingdom
- Accounts Payable AssistantLondon, England, United Kingdom
- Data ScientistLondon, England, United Kingdom
- Sales Team ManagerManchester, England, United Kingdom