Senior Distribution Customer Support Representative
Cision · Albuquerque, New Mexico, United States; Cleveland, Ohio, United States
Posted 8 days ago
or apply directly on Cision's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Cision's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 6% of Cision's roles list one
- Ghost-job risk at Cision
- high 29 stale, 0 reposted of 51 open
- Hiring momentum
- 78 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Cision's own greenhouse board since 2026-08-03. Full hiring picture for Cision.
About this role
As a Senior Distribution Customer Support Representative at Cision, you will be responsible for providing exceptional customer service by addressing client inquiries and resolving issues related to Cision's Distribution products. You will also guide and educate both clients and new team members, ensuring high customer satisfaction while meeting performance metrics. This role requires proficiency in various platforms and the ability to collaborate with other departments to enhance customer support.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cision as an employer.
What you need
- Three years of experience in customer support
- Excellent communication skills
- Strong phone contact handling skills and active listening
- Detail oriented, goal driven
- Ability to multi-task, prioritize, and manage time effectively
- Ability to adapt/respond to different types of customers and high-pressure situations
Nice to have
- Bachelor’s Degree preferred
- Ability to be flexible with change
What you get
- Medical, dental, vision
- FSA (Health & dependent care)
- Life & disability insurance
- 401(k)
- Flexible PTO and work arrangements
- Casual work environment
Worth weighing
- No salary listed
- The role involves significant customer interaction and problem-solving under pressure
- Experience with specific platforms like Salesforce and NetSuite may be beneficial but is not explicitly required
Summarised from Cision's posting. Read the full original.
Listed by Cision on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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