CentralReach

Enterprise Customer Success Lead

CentralReach · United States

Posted 15 days ago

or apply directly on CentralReach's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
CentralReach's roles stay open a median of 31 days
Reposted
No
Salary listed
No
0% of CentralReach's roles list one
Ghost-job risk at CentralReach
high
7 stale, 0 reposted of 15 open
Hiring momentum
28 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from CentralReach's own greenhouse board since 2026-08-03. Full hiring picture for CentralReach.

About this role

As an Enterprise Customer Success Lead at CentralReach, you will act as a strategic advisor to high-impact customers in the ABA industry, driving platform adoption and business outcomes. Your role involves managing a diverse book of business, mentoring team members, and collaborating with various departments to ensure customer satisfaction and success. You will also be responsible for maintaining client health scores and meeting established KPIs while providing consultative guidance to align CentralReach solutions with customer goals.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CentralReach as an employer.

What you need

  • Deep knowledge of CentralReach workflows and operational best practices
  • Strong knowledge of the ABA industry and provider workflows
  • Proven Customer Success or Account Management experience
  • 2-3 years' experience as a Customer Success Lead
  • Strong project management skills
  • Strong communication and presentation skills

Nice to have

  • Direct experience using CentralReach in an operational or customer-facing capacity
  • Experience mentoring team members
  • Familiarity with clinical operations and stakeholders in the ABA industry

What you get

  • Base salary range of $75,000 — $95,000 USD
  • Comprehensive health benefits
  • Generous PTO
  • 401(k) matching
  • Paid parental leave
  • Hybrid work schedules

Worth weighing

  • No specific mention of remote work flexibility beyond hybrid schedules
  • High expectations for customer engagement and growth metrics
  • Role involves managing complex customer relationships which may require significant emotional labor

Summarised from CentralReach's posting. Read the full original.

Listed by CentralReach on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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