Senior Engineer

Posted about 3 months ago

or apply directly on Caylent's site. We never take the application ourselves.

Is this posting real?

This role has been open: 82 days
Reposted: No
Salary listed: No
Ghost-job risk at Caylent: high
Hiring momentum: 143 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-10-24

Measured from postings appearing on and disappearing from Caylent's own greenhouse board since 2026-08-03. Full hiring picture for Caylent.

About this role

As a Senior CXE Engineer at Caylent, you will engage in hands-on development for enterprise contact center transformations, primarily focusing on building AI agents and contact flows using Amazon Connect. Your role involves coding in AWS, developing tooling with React, and ensuring high-quality implementation while collaborating with customer engineering teams. You will also be responsible for diagnosing issues, optimizing performance, and contributing to architectural decisions within your workstream.

Our read on this posting3.2out of 5

benefits: 5/5
freshness: 1/5
career value: 5/5
role clarity: 5/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Caylent as an employer.

What you need

7+ years of hands-on software engineering experience
2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale
Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack
Hands-on experience with conversational and generative AI, including prompt engineering and tool calling
Strong TypeScript/Node.js and Python skills; production React experience
Solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis)

Nice to have

AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)
Contact center migration experience (Avaya, Genesys, Cisco, Oracle, or Salesforce to Amazon Connect)
Experience in regulated verticals: government/public sector, healthcare, or financial services
Contact center operations fluency: WFM concepts, quality management, outbound compliance, and CX KPIs
Experience with AI observability or accessibility engineering

What you get

100% remote work
Medical Insurance for you and eligible dependents
Generous holidays and flexible PTO
Competitive phantom equity
Paid for exams and certifications
Peer bonus awards

Worth weighing

No salary listed
Requires current legal authorization to work in Mexico; no visa sponsorship available
Role involves significant hands-on coding and debugging, which may not appeal to those preferring high-level design or management roles

Summarised from Caylent's posting. Read the full original.

Listed by Caylent on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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