Principal Architect

Posted about 3 months ago · $165,000 - $185,000

or apply directly on Caylent's site. We never take the application ourselves.

Is this posting real?

This role has been open: 77 days
Reposted: No
Salary listed: Yes
Ghost-job risk at Caylent: high
Hiring momentum: 143 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-10-24

Measured from postings appearing on and disappearing from Caylent's own greenhouse board since 2026-08-03. Full hiring picture for Caylent.

About this role

As a Principal Architect at Caylent, you will lead the architecture and technical delivery of AI-native contact center solutions using Amazon Connect and conversational AI. Your role involves overseeing complex projects, managing technical risks, and ensuring alignment with business objectives while mentoring a team of engineers. You will also engage directly with customers to deliver high-quality solutions and contribute to the development of reusable assets for future projects.

Our read on this posting4.2out of 5

benefits: 5/5
freshness: 1/5
career value: 5/5
role clarity: 5/5
pay transparency: 5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Caylent as an employer.

What you need

10+ years of hands-on software engineering experience
2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale
Strong, current Amazon Connect skills
Hands-on experience with conversational and generative AI
Strong Python, Typescript/Node.js, Javascript, and React experience
Solid AWS serverless engineering skills

Nice to have

AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)
Contact center migration experience
Contact center operations fluency
Consulting or client-delivery background

What you get

100% remote work
Generous holidays and flexible PTO
Competitive phantom equity
Paid for exams and certifications
Peer bonus awards
State of the art laptop and tools

Worth weighing

No salary listed in the posting, but a range is provided
The role requires current legal authorization to work in the USA; no visa sponsorship available
The position involves leading a team, which may require strong leadership skills

Summarised from Caylent's posting. Read the full original.

Listed by Caylent on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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