Principal Architect

Posted about 3 months ago

or apply directly on Caylent's site. We never take the application ourselves.

Is this posting real?

This role has been open: 77 days
Reposted: No
Salary listed: No
Ghost-job risk at Caylent: high
Hiring momentum: 143 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-10-24

Measured from postings appearing on and disappearing from Caylent's own greenhouse board since 2026-08-03. Full hiring picture for Caylent.

About this role

As a Principal Architect at Caylent, you will lead the design and delivery of AI-native contact center solutions using Amazon Connect and conversational AI. Your role involves managing technical risks, guiding a team of engineers, and ensuring that project deliverables align with business objectives. You will also engage directly with clients, providing technical direction and mentoring team members while optimizing system performance and architecture.

Our read on this posting3.2out of 5

benefits: 5/5
freshness: 1/5
career value: 5/5
role clarity: 5/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Caylent as an employer.

What you need

10+ years of hands-on software engineering experience
2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale
Strong, current Amazon Connect skills including contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API
Hands-on experience with conversational and generative AI, including prompt engineering and tool calling
Strong Python, Typescript/Node.js, Javascript, and React experience
Solid AWS serverless engineering experience

Nice to have

AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)
Contact center migration experience (i.e. Avaya, Genesys, Connect, NICE)
Contact center operations fluency
Consulting or client-delivery background

What you get

100% remote work
Equitable Life - Hybrid Plan
100% Premium Coverage for the employee and dependents
4% Pension match (employer contribution)
Unlimited Vacations
Sick Leave

Worth weighing

Base salary range is CAD $180,000 - CAD $202,000, but actual offers may vary based on skills and experience
Position requires current legal authorization to work in Canada; no visa sponsorship available
Role involves significant client interaction, which may require strong interpersonal skills

Summarised from Caylent's posting. Read the full original.

Listed by Caylent on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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