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Capco

Client Engagement & Support Model Solution Lead

Capco · Germany - Munich

Posted 22 days ago

or apply directly on Capco's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Capco's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Capco's roles list one
Ghost-job risk at Capco
low
0 stale, 19 reposted of 746 open
Hiring momentum
1111 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Capco's own greenhouse board since 2026-08-03. Full hiring picture for Capco.

About this role

As the Solution Lead for Client Engagement at Capco, you will oversee the design and implementation of client engagement and support models during a significant migration phase for financial institutions. Your role involves collaborating with internal and external stakeholders, ensuring the model effectively supports clients through change, and maintaining the integrity of the design throughout its lifecycle. You will also coach team members and contribute to the development of reusable solutions for future engagements.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Capco as an employer.

What you need

  • Proven track record of client engagement and communication lead experience
  • Significant consulting, transformation or operations change experience in capital markets
  • A design track record on large, complex programmes inside a management consulting firm
  • Proven ability to engage, advise, influence and constructively challenge senior client stakeholders
  • Comfort with structuring ambiguous problems and operating independently across distributed stakeholder groups
  • German and English at professional working level

Nice to have

  • Experience of client migration, re-papering, remediation or client outreach programmes at a tier one institution
  • Familiarity with service tiering, capacity modelling and effort build-up methods for client support operations
  • Exposure to AI-enabled servicing tools, knowledge management platforms, query management systems and client portals in a regulated environment
  • Previous consulting or advisory experience at Principal Consultant or equivalent level within professional services
  • A record of building senior client relationships and contributing to proposition and capability development

Worth weighing

  • Role involves significant responsibility and client interaction, which may be challenging for less experienced candidates
  • No specific salary or benefits mentioned in the posting
  • Requires fluency in both German and English, which may limit candidate pool

Summarised from Capco's posting. Read the full original.

Listed by Capco on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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