or apply directly on Canopy's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Canopy's roles stay open a median of 27 days
- Reposted
- No
- Salary listed
- No 0% of Canopy's roles list one
- Ghost-job risk at Canopy
- low 0 stale, 0 reposted of 11 open
- Hiring momentum
- 25 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Canopy's own greenhouse board since 2026-08-03. Full hiring picture for Canopy.
About this role
As a Customer Support Specialist - Tier I at Canopy, you will provide exceptional support to users of the company's accounting software through email, in-app chat, and phone. Your role will involve anticipating customer issues, troubleshooting, and advocating for their needs while maintaining a positive attitude. You will also contribute to improving support processes and develop a deep understanding of Canopy's features to drive customer value.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Canopy as an employer.
What you need
- Self-starter with desire to take ownership of the role
- Tech-savvy with ability to learn software quickly
- Excellent written and verbal communication skills in English
- Ability to type at 50 wpm or faster
- Organizational skills and solution-oriented focus
- Willingness to learn about tax resolution industry and IRS forms
Nice to have
- Experience in support ticketing systems
- Previous customer service and support experience
- 2-3 years experience in a call center environment
- Experience in the accounting & tax software space
What you get
- Flexible Paid Time Off
- Health Benefits including Medical, Dental, and Vision
- 401(k) matching 100% up to 3%
- Mental Health support via Impact Suite and Employee Assistance Program
- Paid New Parent Leave & Birthing Parent Leave
- Supplemental Benefits including Basic Life & AD&D insurance and disability coverage
Worth weighing
- Role requires critical thinking and problem-solving, not just scripted responses
- In-office work required on certain days
- Potential for evening or weekend coverage based on team needs
- Fast-paced environment typical of a startup
Summarised from Canopy's posting. Read the full original.
Listed by Canopy on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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