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C6 Bank

Especialista de Customer Journey | Jornada do Cliente

C6 Bank · São Paulo, Brazil

Posted about a month ago

or apply directly on C6 Bank's site. We never take the application ourselves.

Is this posting real?

This role has been open
33 days
C6 Bank's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of C6 Bank's roles list one
Ghost-job risk at C6 Bank
high
115 stale, 4 reposted of 166 open
Hiring momentum
230 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from C6 Bank's own greenhouse board since 2026-08-03. Full hiring picture for C6 Bank.

About this role

As a Customer Journey Specialist at C6 Bank, you will be responsible for mapping end-to-end customer journeys, identifying friction points, and conducting root cause analyses. Your role involves collaborating with various departments to transform insights into actionable recommendations, ensuring that improvements enhance both customer experience and business value.

Our read on this posting3.4out of 5
benefits
5/5
freshness
3/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of C6 Bank as an employer.

What you need

  • Graduation in Engineering, Administration, Economics, Computer Science, Information Systems or related areas
  • Solid experience in Customer Journey Mapping, Service Design or Customer Experience (CX)
  • Mastery of journey and process mapping techniques
  • Experience in qualitative research with clients, including interviews and discovery
  • Strong investigative and root cause analysis skills
  • Ability to connect customer experience with internal processes, business rules, communication, and technology

Nice to have

  • Experience or training in Service Design, UX Research, Design Research or Business Process
  • Knowledge of tools like Miro and Figma
  • Familiarity with the use of Artificial Intelligence applied to research, synthesis, and journey analysis

What you get

  • Vale-Refeição
  • Vale-Alimentação
  • Plano de saúde e odontológico
  • Auxílio-Creche
  • Seguro de Vida
  • WellHub | TotalPass

Worth weighing

  • No salary listed
  • Position requires 100% in-person work
  • Role involves significant cross-department collaboration which may require strong interpersonal skills

Summarised from C6 Bank's posting. Read the full original.

Listed by C6 Bank on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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