or apply directly on C3 AI's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 82 days C3 AI's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- No 0% of C3 AI's roles list one
- Ghost-job risk at C3 AI
- high 72 stale, 0 reposted of 72 open
- Hiring momentum
- 94 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from C3 AI's own greenhouse board since 2026-08-03. Full hiring picture for C3 AI.
About this role
The Director of Customer Support Engineering at C3 AI will lead the global support team, refining processes and best practices for supporting enterprise AI products. This role involves measuring success criteria, managing urgent issue resolutions, and collaborating with various departments to enhance customer support experiences. The director will also focus on recruiting talent and implementing customer support strategies to drive satisfaction and growth.
- benefits
- 2/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of C3 AI as an employer.
What you need
- Bachelor's degree from a 4-year university in science, technology, engineering, math, or equivalent
- At least 6 years of leadership in customer support at a company focused on enterprise applications, SaaS, or PaaS
- Demonstrated success defining and implementing customer support best practices for enterprise, SaaS, or PaaS products
- Experience writing logical, detailed, and complete product support requirements
- Ability to develop and effectively communicate a support strategy and roadmap
- Strong business acumen and quantitative and analytical problem-solving skills
Nice to have
- Graduate degree preferred
- Self-starter with entrepreneurial drive and a demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment
What you get
- Excellent benefits
- Competitive compensation package
- Generous equity plan
Worth weighing
- No specific details on the exact nature of the support processes or tools used
- The role requires a significant level of leadership experience in a specific industry, which may limit candidates without that background
- Base pay range is provided, but no information on bonuses or other compensation components
Summarised from C3 AI's posting. Read the full original.
Listed by C3 AI on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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