PitchMeAI Jobs
BuildOps

Customer Success Manager, Commercial Named

BuildOps · Los Angeles, California

Posted about a month ago · $76,000 - $95,000

or apply directly on BuildOps's site. We never take the application ourselves.

Is this posting real?

This role has been open
42 days
BuildOps's roles stay open a median of 71 days
Reposted
No
Salary listed
Yes
83% of BuildOps's roles list one
Ghost-job risk at BuildOps
high
25 stale, 7 reposted of 30 open
Hiring momentum
50 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from BuildOps's own greenhouse board since 2026-08-03. Full hiring picture for BuildOps.

About this role

As a Customer Success Manager at BuildOps, you will manage a portfolio of commercial customers, ensuring they maximize the value from the software platform. Your role involves building relationships, educating customers on the product, identifying risks, and collaborating with various teams to enhance customer experience and drive account growth.

Our read on this posting4.8out of 5
benefits
5/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of BuildOps as an employer.

What you need

  • 1-2 years of experience in customer success, client success, software implementation, or technical account management
  • B.A. or B.S. degree
  • Experience learning and becoming an expert in an operating platform, ERP, or similar type of software platform
  • Demonstrated ability to learn complex software quickly and become a trusted product expert for customers
  • Ability to understand customer business processes, map workflows to software functionality, identify gaps, and explain practical solutions to both technical and nontechnical stakeholders
  • Experience training customers live on software, troubleshooting workflow or adoption issues, and using product usage data to identify opportunities or risks

Nice to have

  • Familiarity with digital CS engagement models, tech-touch strategies, or AI-assisted customer success workflows
  • Experience in specialty contractor or construction industry
  • Experience with Accounting ERP systems like Netsuite, Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum

What you get

  • Generous equity grant
  • A comprehensive benefits package
  • Flexible PTO and hybrid work schedules
  • One-time work-from-home allowance
  • Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
  • Company events and team-building activities, both in-person and virtual

Worth weighing

  • No salary listed for positions outside of Los Angeles
  • The role involves managing a portfolio of accounts which may require balancing competing demands
  • Experience in a fast-paced startup environment is essential, which may not suit everyone

Summarised from BuildOps's posting. Read the full original.

Listed by BuildOps on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

More roles at BuildOps

All 30 open roles at BuildOps →

Apply to a Customer Success Manager, Commercial Named position at BuildOps - Jobs near me at Los Angeles, California