or apply directly on Branch Metrics's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Branch Metrics's roles stay open a median of 40 days
- Reposted
- No
- Salary listed
- No 18% of Branch Metrics's roles list one
- Ghost-job risk at Branch Metrics
- high 8 stale, 0 reposted of 17 open
- Hiring momentum
- 26 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Branch Metrics's own greenhouse board since 2026-08-03. Full hiring picture for Branch Metrics.
About this role
As a Technical Support Engineer at Branch, you will manage incoming technical requests from customers, providing expert assistance and troubleshooting complex issues related to the company's SDK, analytics, and attribution solutions. Your role involves collaborating with various teams to ensure timely resolutions and maintaining high service standards while documenting solutions to enhance the team's knowledge base. This position requires a proactive problem-solver who thrives in a fast-paced environment.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Branch Metrics as an employer.
What you need
- 2+ years in a technical, customer-facing role
- Superior interpersonal skills
- Proficiency with SQL and APIs
- Hands-on experience using Chrome Developer Tools
- Ability to multi-task and manage a high volume of tickets
- Problem-solving mindset
Nice to have
- Experience working with mobile SDKs or native mobile app code
- Familiarity with JavaScript, HTML, and CSS
- Prior experience in Mar-tech or high-growth SaaS environment
What you get
- 10% annual bonus tied to company goals
- Comprehensive benefits package including health and wellness programs, paid time off, and retirement planning options
Worth weighing
- Role is 100% remote in Canada
- No relocation or visa sponsorship available
- Salary range provided is specific to Canada and may vary based on location and experience
Summarised from Branch Metrics's posting. Read the full original.
Listed by Branch Metrics on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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