or apply directly on Backbase's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Backbase's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Backbase's roles list one
- Ghost-job risk at Backbase
- high 27 stale, 2 reposted of 40 open
- Hiring momentum
- 71 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Backbase's own greenhouse board since 2026-08-03. Full hiring picture for Backbase.
About this role
As a Customer Success Director at Backbase, you will focus on enhancing customer satisfaction and success across the APAC region by ensuring clients maximize the value from Backbase's Engagement Banking Platform. Your role will involve building relationships with key stakeholders, facilitating discussions, identifying opportunities for value maximization, and managing account renewals. Frequent travel is required to engage with customers and support their strategic goals.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Backbase as an employer.
What you need
- Bachelor’s degree in Technology, Business, or a related field
- 10+ years of experience in a customer-facing role in the APAC Region
- Experience in customer success management within a software company
- Strong focus on customer satisfaction and ability to analyze data
- Exceptional communication, presentation, and interpersonal skills
- Ability to work independently and collaboratively across teams
Nice to have
- Experience in banking or other Financial Services
Worth weighing
- Frequent travel required across the region
- Focus on customer success in a technology or software context
- Role involves complex stakeholder management and relationship building
Summarised from Backbase's posting. Read the full original.
Listed by Backbase on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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