or apply directly on Backbase's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 17 days Backbase's roles stay open a median of 58 days
- Reposted
- No
- Salary listed
- No 0% of Backbase's roles list one
- Ghost-job risk at Backbase
- high 41 stale, 3 reposted of 68 open
- Hiring momentum
- 98 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Backbase's own greenhouse board since 2026-08-03. Full hiring picture for Backbase.
About this role
As a Customer Success Director at Backbase, you will manage key customer relationships in the banking sector, ensuring they derive value from the Backbase platform throughout the customer lifecycle. Your responsibilities include building executive relationships, developing success plans, and driving adoption of solutions while measuring outcomes. You will also lead renewal cycles and advocate for customer needs within the organization.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Backbase as an employer.
What you need
- Bachelor’s degree in technology, business, or a related field
- 12+ years in customer success within the technology or software industry
- Strong ability to build and maintain trust with executive stakeholders
- Prior experience in roles requiring technical understanding, ideally in customer success within financial services technology
- Hands-on experience with agentic and conversational banking solutions
Nice to have
- Master’s degree or relevant customer success/account management certifications
Worth weighing
- Frequent travel required across the region
- Role is senior individual-contributor, which may limit team leadership opportunities
Summarised from Backbase's posting. Read the full original.
Listed by Backbase on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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