Technical Client Success Specialist (f/m/d)
Awin · Amsterdam, North Holland, Netherlands; Berlin, Berlin, Germany; Iași, Iași, Romania; London, England, United Kingdom; Madrid, Madrid, Spain; Milano, Milan, Italy; München, Bavaria, Germany; Paris, Paris, France; Warsaw, Masovian Voivodeship, Poland
Posted 8 days ago
or apply directly on Awin 's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Awin 's roles stay open a median of 22 days
- Reposted
- No
- Salary listed
- No 2% of Awin 's roles list one
- Ghost-job risk at Awin
- moderate 14 stale, 5 reposted of 55 open
- Hiring momentum
- 105 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Awin 's own greenhouse board since 2026-08-03. Full hiring picture for Awin .
About this role
As a Technical Client Success Specialist, you will be the first point of contact for technical support requests, responsible for triaging, categorizing, and prioritizing incoming tickets. Your role involves resolving straightforward technical issues, performing initial troubleshooting, and escalating complex problems to specialist teams while maintaining accurate case records and ensuring service level agreement (SLA) targets are met. You will also contribute to process improvements and communicate effectively with clients and internal stakeholders.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Awin as an employer.
What you need
- Advanced English proficiency
- Strong customer service and communication skills
- Excellent organizational and time-management abilities
- Problem-solving mindset with strong attention to detail
- Ability to work effectively in a fast-paced environment
Nice to have
- German language skills
- Experience using ticketing or CRM systems
- Basic technical troubleshooting skills
- Interest in technology
What you get
- Four-day Flexi-Week at full pay
- Hybrid/remote working scheme
- Monthly allowance for running costs
- Furniture package for home workspace
- Access to health and wellbeing initiatives
- Extensive training suite for professional and personal growth
Worth weighing
- No specific salary mentioned
- Role involves handling straightforward technical issues, may not offer advanced technical challenges
- Experience using ticketing or CRM systems is desirable but not mandatory
Summarised from Awin 's posting. Read the full original.
Listed by Awin on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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