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AutoScout24

Senior Customer Success & Retention Specialist (m/f/d)

AutoScout24 · Padua (Italy)

Posted about 3 months ago

or apply directly on AutoScout24's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
AutoScout24's roles stay open a median of 82 days
Reposted
No
Salary listed
No
0% of AutoScout24's roles list one
Ghost-job risk at AutoScout24
high
46 stale, 0 reposted of 46 open
Hiring momentum
70 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from AutoScout24's own greenhouse board since 2026-08-03. Full hiring picture for AutoScout24.

About this role

The Customer Support Specialist will focus on retaining and recovering customers at risk of leaving AutoScout24. This involves analyzing customer data and performance, conducting value-based negotiations, and proposing solutions to enhance customer satisfaction. The role requires collaboration with internal teams and maintaining activity records in Salesforce.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AutoScout24 as an employer.

What you need

  • At least 3 years of experience in B2B commercial roles, preferably in customer support, retention, recovery, account management, or customer success.
  • Solid experience in managing negotiations and dissatisfied customers, with strong negotiation, listening, and persuasive communication skills.
  • Analytical and proactive approach using data and insights, resilience, and ability to conduct complex conversations professionally and constructively.
  • Good knowledge of Excel and familiarity with CRM, preferably Salesforce, and experience in reading commercial KPIs.
  • Excellent organizational skills and ability to manage priorities and deadlines.
  • Fluency in Italian and at least B2 level in English.

Nice to have

  • Experience in the automotive sector, digital marketplace, SaaS, or B2B services.
  • Experience using AI or automation tools to analyze data, prepare contacts, and improve operational effectiveness.

What you get

  • A role with a concrete impact on business results.
  • Opportunity to become the operational reference point for the team.
  • Continuous training and professional development.
  • An international, innovative, and performance-oriented environment.

Worth weighing

  • Salary range is listed but may vary based on experience and responsibilities, which could affect final compensation.
  • Role involves significant customer interaction and negotiation, which may be challenging depending on customer situations.

Summarised from AutoScout24's posting. Read the full original.

Listed by AutoScout24 on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

More roles at AutoScout24

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