or apply directly on Arkestro's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 82 days Arkestro's roles stay open a median of 83 days
- Reposted
- No
- Salary listed
- No 0% of Arkestro's roles list one
- Ghost-job risk at Arkestro
- high 8 stale, 0 reposted of 8 open
- Hiring momentum
- 12 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-25
Measured from postings appearing on and disappearing from Arkestro's own greenhouse board since 2026-08-03. Full hiring picture for Arkestro.
About this role
The Director of Customer Outcomes at Arkestro is a senior leader responsible for managing relationships with key accounts, particularly at the C-suite level, to drive value realization from the company's predictive procurement platform. This role involves developing customer engagement strategies, overseeing onboarding processes, and collaborating with sales to identify upsell opportunities while advocating for customer needs internally. The position is pivotal in shaping the customer success organization and requires a proactive approach to problem-solving and relationship management.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Arkestro as an employer.
What you need
- 10+ years in Customer Success, Account Management, or Strategic Consulting (preferably with experience in a B2B SaaS environment or consulting)
- Demonstrated track record managing enterprise accounts ($500K+ ARR) with measurable expansion outcomes
- Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level)
- Ability to influence key partners and lead complex discussions throughout the customer lifecycle
- Strong commercial acumen; experience owning or co-owning renewal and upsell motions
- Exceptional communication, executive presence, and storytelling skills
What you get
- Competitive salary and startup equity
- Medical, Dental, Vision insurance premiums covered up to 100% (employee only)
- 401K discretionary employer matching
- Unlimited PTO
- A remote-first team with regular opportunities to get together in person for team building, design sprints, and customer visits
- Annual budget of $1,000 for learning and professional development
Worth weighing
- Role involves building the Customer Outcomes organization from the ground up, which may be challenging due to lack of existing playbooks.
- Requires comfort with ambiguity and a selfless dedication to customer success, which may not suit everyone.
- The position is central to retention and expansion strategy, indicating high expectations for performance and results.
Summarised from Arkestro's posting. Read the full original.
Listed by Arkestro on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.
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