or apply directly on AlphaSense's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 87 days AlphaSense's roles stay open a median of 87 days
- Reposted
- No
- Salary listed
- No 0% of AlphaSense's roles list one
- Ghost-job risk at AlphaSense
- high 230 stale, 7 reposted of 230 open
- Hiring momentum
- 328 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from AlphaSense's own greenhouse board since 2026-08-03. Full hiring picture for AlphaSense.
About this role
The Analyst, Customer & Product Support role at AlphaSense involves providing exceptional customer service as the first line of support for users of the platform. This position requires a blend of technical knowledge and user understanding to maximize customer engagement and satisfaction. The analyst will troubleshoot issues, guide customers through product features, and collaborate with various teams to enhance the overall user experience.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AlphaSense as an employer.
What you need
- 1-2 years of experience in a client/product support role
- Strong communication skills
- Analytical, critical thinking, and problem-solving abilities
- Customer-first mindset
- Ability to distill complex issues into simple terms
- Strong attention to detail and effective time management skills
Worth weighing
- Role involves learning technical knowledge on the job
- No specific salary or benefits mentioned in the posting
- Position serves as a launching point for career growth within the company
Summarised from AlphaSense's posting. Read the full original.
Listed by AlphaSense on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.
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