or apply directly on Alpaca 's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 50 days Alpaca 's roles stay open a median of 78 days
- Reposted
- No
- Salary listed
- No 0% of Alpaca 's roles list one
- Ghost-job risk at Alpaca
- high 58 stale, 1 reposted of 60 open
- Hiring momentum
- 100 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Alpaca 's own greenhouse board since 2026-08-03. Full hiring picture for Alpaca .
About this role
As a Production Support Engineer at Alpaca, you will serve as the primary technical expert for enterprise customers in the APAC region, focusing on resolving critical technical issues and improving support processes. Your responsibilities will include leading complex escalations, conducting root cause analyses, and developing technical documentation to enhance the efficiency of the support organization.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Alpaca as an employer.
What you need
- 4+ years of experience in technical escalation or support engineering
- Proficient with SQL, Kubernetes, and Grafana
- Ability to troubleshoot complex distributed systems and APIs
- Drive process improvements and SLA performance
- Superior communication skills for complex technical findings
- Build strong relationships with enterprise-level partners
Nice to have
- Experience with GCP, Golang, Kafka, or RabbitMQ
- Development of internal support automation tools
- Contribution to public technical documentation
- Experience with performance tuning of Postgres databases
- Online securities trading experience
What you get
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Worth weighing
- No salary listed
- Role requires working in a specific time zone (APAC shift)
- Focus on technical support may limit exposure to broader engineering projects
Summarised from Alpaca 's posting. Read the full original.
Listed by Alpaca on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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