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Alpaca

Customer Success Manager - LATAM

Alpaca · Remote - LATAM

Posted about 2 months ago

or apply directly on Alpaca 's site. We never take the application ourselves.

Is this posting real?

This role has been open
70 days
Alpaca 's roles stay open a median of 78 days
Reposted
No
Salary listed
No
0% of Alpaca 's roles list one
Ghost-job risk at Alpaca
high
58 stale, 1 reposted of 60 open
Hiring momentum
100 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Alpaca 's own greenhouse board since 2026-08-03. Full hiring picture for Alpaca .

About this role

As a Customer Success Manager at Alpaca, you will be the primary contact for B2B customers, ensuring their satisfaction and success throughout the customer lifecycle. Your responsibilities include managing relationships, driving the adoption of Alpaca's features, and collaborating with internal teams to align customer goals with platform outcomes. You will also handle escalations, provide reporting on account status, and develop strategies for customer success.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Alpaca as an employer.

What you need

  • 4–6 years of experience in a customer success role managing customer relationships
  • Comfortable working US hours (ET) in a remote setup
  • Understanding of and experience with key technology concepts, such as SaaS and APIs
  • FinTech experience, especially within the broker-dealer business
  • Experience working with both large and small companies
  • A dedicated interest in Alpaca's mission to enable financial services access to everyone on the planet

Nice to have

  • Startup mindset suited to a fast-paced, high-growth environment
  • Experience working with international B2B clients

What you get

  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card

Worth weighing

  • No specific salary listed
  • Remote role requires working US hours
  • Role involves managing relationships with both large and small companies, which may vary in complexity

Summarised from Alpaca 's posting. Read the full original.

Listed by Alpaca on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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