or apply directly on Alloy's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Alloy's roles stay open a median of 32 days
- Reposted
- No
- Salary listed
- No 0% of Alloy's roles list one
- Ghost-job risk at Alloy
- low 0 stale, 0 reposted of 10 open
- Hiring momentum
- 14 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Alloy's own lever board since 2026-08-04. Full hiring picture for Alloy.
About this role
As a Technical Customer Support Specialist at Alloy.ai, you will provide Tier 2 and Tier 3 support, diagnosing complex data issues and implementing durable fixes. Your role involves collaborating with engineering and account management teams, creating help center content, and improving the AI assistant's knowledge base. You will also be responsible for onboarding and training customers, ensuring they have the resources to effectively use the software.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Alloy as an employer.
What you need
- Bachelor's or associate's degree in a technical or related field or equivalent SaaS work experience
- Two or more years in a technical support, solutions or data role
- Demonstrated experience investigating and resolving complex data issues
- Comfort working with structured data
- Hands-on experience using AI tools
- Experience communicating technical knowledge to both technical and non-technical audiences
Nice to have
- Experience with RAG systems, AI knowledge bases or prompt/context engineering
- Industry experience in consumer goods, retail or supply chain
Worth weighing
- Role is hybrid, requiring 3+ days in the office each week
- Focus on improving AI support systems may change traditional support roles
- Expectations for proactive problem-solving and initiative in improving processes
Summarised from Alloy's posting. Read the full original.
Listed by Alloy on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Alloy
- Senior Manager, Content & Product MarketingVancouver, BC
- Senior Manager, Content & Product MarketingDenver, CO
- Part-time Data Contractor (10 hours / week over 5 days)Remote - Canada
- Data EngineerWashington, DC