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Alliance Defending Freedom

Service Desk Manager

Alliance Defending Freedom · Lansdowne, VA; Scottsdale, AZ; Dallas, TX

Posted about 3 months ago

or apply directly on Alliance Defending Freedom's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
Alliance Defending Freedom's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Alliance Defending Freedom's roles list one
Ghost-job risk at Alliance Defending Freedom
high
38 stale, 0 reposted of 38 open
Hiring momentum
53 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-25

Measured from postings appearing on and disappearing from Alliance Defending Freedom's own greenhouse board since 2026-08-03. Full hiring picture for Alliance Defending Freedom.

About this role

The Service Desk Manager at Alliance Defending Freedom is responsible for overseeing the Service Desk function and IT Support team, ensuring excellent service delivery across various locations. This role involves managing a team of Technical Support Specialists, optimizing service processes, and driving improvements while providing hands-on support. The manager will also focus on enhancing communication, managing inventory, and fostering a culture of continuous improvement within the team.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Alliance Defending Freedom as an employer.

What you need

  • Bachelor’s degree in computer science, information technology, or a related field or equivalent experience
  • 5+ years experience in desktop/systems support or IT service management
  • 2+ years of supervisory experience

Nice to have

  • ITIL Foundation certification preferred
  • Excellent written and verbal communication skills
  • Proven technical troubleshooting and problem-solving skills
  • Experience with Microsoft, Linux, Windows and iOS and other common operating systems and software applications
  • Familiarity with AI-assisted support and productivity tools (e.g., Claude, Copilot, or similar)

What you get

  • 100% covered medical and dental insurance
  • Medical and dependent care reimbursement
  • Paid disability
  • Long-term care
  • Life insurance
  • 401(k) plan with a 4% company match

Worth weighing

  • Salary range provided is specific to Lansdowne, VA and may vary based on location and candidate qualifications
  • Role involves travel to various US and European offices
  • Focus on moving the Service Desk from a reactionary to a strategic function may require significant change management

Summarised from Alliance Defending Freedom's posting. Read the full original.

Listed by Alliance Defending Freedom on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.

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