or apply directly on Airbnb's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Airbnb's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 0% of Airbnb's roles list one
- Ghost-job risk at Airbnb
- high 168 stale, 16 reposted of 173 open
- Hiring momentum
- 323 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.
About this role
As a Support Specialist focused on Safety at Airbnb, you will address various safety concerns within the community, including personal safety threats and trauma-related incidents. Your role involves investigating cases, providing empathetic support, and collaborating with teams to enhance safety policies and tools. Daily tasks include managing escalated issues, documenting investigations, and educating hosts and guests on maintaining safety while using Airbnb.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.
What you need
- 1+ years of experience in a similar role
- Fluent Japanese and English (Spoken and Written)
- Excellent interpersonal and communication skills, both written and spoken
- Ability to plan, prioritise and organise tasks and communications
- Ability to work under pressure and make quick decisions
- Experience in customer experience, mediation, social work, psychology, emergency services, or a similar role
Nice to have
- Background in advocacy, crisis management, mediation, clinical/non-clinical social work, or e-commerce customer service
- Humanitarian work or working experience with populations who have experienced various types of trauma
- University Degree and/or 3+ years relevant experience
Worth weighing
- One-year full-time position may imply limited job security
- Role involves handling sensitive and potentially traumatic situations
- No specific salary or benefits mentioned in the posting
Summarised from Airbnb's posting. Read the full original.
Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
More roles at Airbnb
- Programs Operations Lead, Growth LeversSan Francisco, California, United States
- Business Operations and Growth LeadUnited States
- Workplace Operations Program ManagerSan Francisco, United States
- Senior Staff Software Engineer, Marketing TechnologyRemote, USA
- Staff Web Automation Engineer, Quality EngineeringBrazil - Remote
- Supply Category Lead, Airbnb ServicesUnited States
- Senior Machine Learning Engineer, Assistance EngineeringRemote-USA
- Supervisor - Payment ComplianceGurugram, India