Senior Support Solutions Specialist
AIP Publishing · Remote - NY, NJ, CT, MD, VA, PA, MA, RI or Washington, DC
Posted 24 days ago · $85,000 - $95,000
or apply directly on AIP Publishing's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 24 days AIP Publishing's roles stay open a median of 63 days
- Reposted
- No
- Salary listed
- Yes 100% of AIP Publishing's roles list one
- Ghost-job risk at AIP Publishing
- high 3 stale, 0 reposted of 4 open
- Hiring momentum
- 5 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from AIP Publishing's own greenhouse board since 2026-08-03. Full hiring picture for AIP Publishing.
About this role
The Senior Support Solutions Specialist at AIP Publishing is responsible for managing and optimizing core productivity platforms such as Microsoft 365, Jira, and DocuSign. Daily tasks include troubleshooting complex user issues, maintaining system health, and collaborating with various teams to enhance operational maturity. The role also involves mentoring support staff and creating documentation to streamline processes and improve user experiences.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AIP Publishing as an employer.
What you need
- 8–10+ years of experience in technical support, service delivery, or systems administration
- Proven ability to diagnose and resolve complex issues across platforms, devices, networks, and identity systems
- Demonstrated experience administering Microsoft 365 (Azure AD/Entra ID, Teams, Exchange Online, SharePoint, security and compliance configurations)
- Strong understanding of platform governance, security fundamentals, and best operational practices
- Exceptional communication, interpersonal, and user-engagement skills
- Strong analytical, troubleshooting, and problem-solving capabilities
Nice to have
- Experience administering Jira, including workflow design, project configuration, permissions, and automation
- Experience with DocuSign configuration and administration
- Curiosity, continuous learning mindset, and interest in relevant certifications (e.g., Microsoft 365 Administrator, Jira Administrator)
What you get
- Generous paid time off and paid sick and safe leave
- Flexible Work Schedule
- Competitive medical, dental and vision benefits
- Exceptional retirement benefits
- Monthly remote stipend
- Training and Tuition assistance
Worth weighing
- Salary range is $85,000 - $95,000, which may vary based on experience and other factors
- Remote work is available, but in-person collaboration is expected occasionally
- No specific mention of career advancement opportunities or professional development beyond training assistance
Summarised from AIP Publishing's posting. Read the full original.
Listed by AIP Publishing on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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