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Agoda

Support Associate- Japanese Speaker 24/7 (Yokohama, requires relocation to Yokohama)

Agoda · Yokohama

Posted about 2 months ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
53 days
Agoda's roles stay open a median of 54 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
high
199 stale, 33 reposted of 296 open
Hiring momentum
431 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-26

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

As a Support Associate at Agoda in Yokohama, you will provide 24/7 customer support primarily in Japanese through various channels such as phone, email, and chat. Your role involves addressing inquiries from customers and partners regarding Agoda's products, while also striving to enhance the overall customer experience. You will work in a fast-paced environment, meet performance goals, and collaborate with your team to improve service delivery.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • Native-level Japanese language proficiency or JLPT N1 equivalent
  • Basic English language skills
  • Ability to work in a 24/7 shift rotation including weekends and public holidays
  • Strong customer focus and desire to help others
  • Excellent problem-solving skills
  • Ability to manage time and priorities in a high-volume environment

Nice to have

  • Prior experience in customer support, contact center, or service roles
  • Experience in travel, e-commerce, hospitality, or BPO
  • Experience working with international customers or partners
  • Familiarity with contact center, CRM, or ticketing systems
  • Additional language skills beyond Japanese and English

What you get

  • Competitive salary package
  • Performance bonus after one year of employment
  • Health insurance and wellness programs
  • Remote work program after six months
  • One-time home office allowance of 50,000 yen
  • Annual allowance of 150,000 yen after one year of employment

Worth weighing

  • No specific salary range mentioned
  • Role requires working night shifts and weekends regularly
  • High volume of inquiries may lead to a stressful work environment

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-09-26. PitchMeAI is not the employer.

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