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Agoda

Payment & Operations Support Team Manager (Based in Bangkok)

Agoda · Bangkok

Posted about a month ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
Agoda's roles stay open a median of 45 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
low
0 stale, 33 reposted of 296 open
Hiring momentum
431 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

As the Payment & Operations Support Team Manager at Agoda, you will lead a team focused on providing high-quality customer support related to payment solutions. Your responsibilities include managing team performance, coaching specialists, analyzing operational data for trends, and driving process improvements. You'll also handle escalated payment cases and act as a subject-matter expert in payment operations.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • 6+ years of experience in payment operations, financial services, project management, customer support, or contact center operations
  • Minimum of 2 years in a people-management or managerial role
  • Direct experience handling payment escalations, refunds, chargebacks, disputes, authorizations, reconciliation, or gateway-level issue resolution
  • Proficiency in Excel and PowerPoint
  • Understanding of financial controls, regulatory requirements, customer risk, and opportunities to prevent errors, financial loss, and compliance incidents
  • Ability to explain payment and operational findings to stakeholders and produce clear reports, summaries, and improvement recommendations

Nice to have

  • Experience with payment gateways, card schemes, merchant acquiring, digital wallets, fraud operations, or transaction monitoring
  • Knowledge of Agoda products, payment processes, and post-booking customer-service procedures
  • Strong facilitation and presentation skills
  • Emotional intelligence and control
  • Empathy and common sense

Worth weighing

  • 5 days rotating shift schedule, including weekends and public holidays
  • Additional working hours may be required based on specific business needs

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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