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Agoda

Associate Director, White Label, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)

Agoda · Bangkok

Posted 15 days ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Agoda's roles stay open a median of 45 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
low
0 stale, 33 reposted of 296 open
Hiring momentum
431 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

The Associate Director in the Customer Experience Group at Agoda will lead a project management team focused on enhancing customer and agent experiences through automation, AI, and process optimization. This role involves setting strategic direction, managing a portfolio of initiatives, and collaborating with various stakeholders to drive improvements in customer satisfaction and operational efficiency. The position requires strong leadership, project management skills, and the ability to translate business needs into actionable projects.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • At least 8–10+ years in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar with a strong project management core
  • Significant people leadership experience, building and leading a high-performing team of project managers
  • Proven track record of leading complex, cross-functional initiatives from idea to implementation
  • Experience working across operational CS/customer support environments
  • Strong analytical mindset and comfort with numbers and quantitative problem solving
  • Excellent project and stakeholder management skills

Nice to have

  • Experience as a counterpart to commercial or partner stakeholders with genuine commercial acumen
  • Experience working closely with Product, Technology, and Data on technical, automation, or AI-focused projects
  • Familiarity with data and analytics tools (e.g. SQL, Tableau, Metabase)
  • Exposure to AI/ML-driven solutions in an operational or CX context
  • Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost-to-serve

What you get

  • Competitive compensation package
  • Relocation support and visa support for overseas candidates
  • High-impact career opportunity with potential moves between teams and global locations
  • Dynamic, multinational tech environment
  • Continuous learning and development opportunities through corporate learning programs
  • Modern office space in a convenient location in Bangkok

Worth weighing

  • No specific salary listed
  • Role involves flexible working hours across global time zones, which may require early or late calls
  • The position is heavily focused on project management and may not involve direct ownership of commercial P&L

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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