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Agoda

Associate Director / Principal Project Manager / Senior Project Manager, Operational Excellence & Automation team, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)

Agoda · Bangkok

Posted 28 days ago

or apply directly on Agoda's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Agoda's roles stay open a median of 45 days
Reposted
No
Salary listed
No
3% of Agoda's roles list one
Ghost-job risk at Agoda
low
0 stale, 33 reposted of 296 open
Hiring momentum
431 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.

About this role

The Associate Director / Principal Project Manager / Senior Project Manager will lead a portfolio of global operational excellence and automation initiatives within the Customer Experience Group at Agoda. This role involves managing a high-performing team to drive improvements in customer satisfaction and operational efficiency through automation, AI, and process optimization. The position requires strong stakeholder management and collaboration with various teams to ensure successful project execution and measurable impact.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.

What you need

  • At least 8–10+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields.
  • Significant people leadership experience, including building and managing high‑performing teams.
  • Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact.
  • Strong analytical mindset; comfortable with numbers and quantitative problem solving.
  • Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar).
  • Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments.

Nice to have

  • Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects.
  • Comfort working with or overseeing workflow / automation / agent guidance tools.
  • Exposure to AI/ML‑driven solutions in an operational or CX context.
  • Experience with collaboration and project tracking tools.

What you get

  • Competitive compensation package (relocation support and visa support provided for successful overseas candidates).
  • Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations.
  • Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
  • Continuous learning and development opportunities through corporate learning programs.
  • Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.

Worth weighing

  • No salary listed.
  • Role involves significant leadership and stakeholder management, which may be challenging in a fast-paced environment.
  • Expectations for high performance and measurable impact may lead to a demanding work culture.

Summarised from Agoda's posting. Read the full original.

Listed by Agoda on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Agoda

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Apply to an Associate Director / Principal Project Manager / Senior Project Manager, Operational Excellence & Automation team, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided) position at Agoda