or apply directly on Agoda's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 69 days Agoda's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 3% of Agoda's roles list one
- Ghost-job risk at Agoda
- high 280 stale, 33 reposted of 296 open
- Hiring momentum
- 431 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Agoda's own greenhouse board since 2026-08-03. Full hiring picture for Agoda.
About this role
As a Support Associate at Agoda in Seoul, you will provide outstanding customer service to guests and partners through various channels including phone, email, and chat. Your role involves handling a high volume of inquiries, resolving booking issues, and collaborating with team members to improve customer experience. You will also work in a fast-paced environment, adapting to new tools and processes while maintaining a strong focus on customer satisfaction.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agoda as an employer.
What you need
- Excellent spoken and written Korean skills
- Minimum B1 level English proficiency
- Strong customer focus and a genuine desire to help others
- Ability to stay calm, accurate, and professional under pressure
- Good problem-solving skills
- Flexibility to adapt to new tools, processes, and feedback
Nice to have
- Prior working experience in customer support, contact center, or service roles
- Experience in travel, e-commerce, hospitality, or BPO
- Experience working with international customers or partners
- Familiarity with contact center, CRM, or ticketing systems
- Additional language skills beyond the core required language
What you get
- Hybrid work model
- Competitive compensation with performance-based incentives
- Annual discretionary performance bonus
- Health insurance and other locally competitive benefits
- Agoda travel discounts and special rates on accommodation
- Work from anywhere for up to 30 days per year
Worth weighing
- Role involves rotational shifts including nights and weekends
- High volume of inquiries may lead to a stressful work environment
- Compensation varies based on assigned shift, including eligibility for night shift allowance
Summarised from Agoda's posting. Read the full original.
Listed by Agoda on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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