or apply directly on Agilisys's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 5 days Agilisys's roles stay open a median of 10 days
- Reposted
- No
- Salary listed
- No 0% of Agilisys's roles list one
- Ghost-job risk at Agilisys
- high 2 stale, 0 reposted of 5 open
- Hiring momentum
- 7 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Agilisys's own greenhouse board since 2026-08-03. Full hiring picture for Agilisys.
About this role
The Service Desk Analyst will provide first-line technical support to customers, aiming to resolve 75% of incidents at the first point of contact. Responsibilities include recording incidents and service requests, communicating with users via phone and email, and maintaining the Service Management Tool. The role also involves updating the knowledge base and liaising with external suppliers to ensure effective service delivery.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Agilisys as an employer.
What you need
- Experience of working within a customer service environment, preferably within IT
- Good problem-solving aptitude and skills
- Ability to diagnose technical faults quickly and accurately over the telephone
- Knowledge of current Microsoft Windows computer operating systems
- Knowledge of hardware and systems software installation and support
- Knowledge of PC hardware components and peripherals
What you get
- Enhanced Pension Scheme
- Health Insurance
- Life Assurance
- Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
- 25 days annual leave (with the option to buy more)
Worth weighing
- 6 month contract may imply limited job security
- Focus on public services may not appeal to all candidates
- No specific mention of remote work options or flexibility
Summarised from Agilisys's posting. Read the full original.
Listed by Agilisys on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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