RMA and Engineering Coordinator
Aechelon Technology · South San Francisco, CA
Posted about 2 months ago · $54,000 - $80,000
or apply directly on Aechelon Technology's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 51 days Aechelon Technology's roles stay open a median of 52 days
- Reposted
- No
- Salary listed
- Yes 59% of Aechelon Technology's roles list one
- Ghost-job risk at Aechelon Technology
- high 18 stale, 1 reposted of 22 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-24
Measured from postings appearing on and disappearing from Aechelon Technology's own greenhouse board since 2026-08-03. Full hiring picture for Aechelon Technology.
About this role
The RMA and Technical Support Coordinator at Aechelon Technology provides first-level technical support and coordinates product returns and repairs. Daily tasks include troubleshooting technical issues, documenting support requests, managing inventory, and communicating with customers and internal teams to ensure timely resolution of issues. The role requires strong organizational skills and the ability to handle multiple priorities in a fast-paced environment.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Aechelon Technology as an employer.
What you need
- Two or more years of experience in help desk, desktop support, technical support, RMA coordination, or a related customer-facing technical role.
- Experience troubleshooting computer hardware, peripherals, operating systems, and common software issues.
- Ability to gather technical information, document troubleshooting steps, and escalate issues appropriately.
- Strong customer service, written communication, and follow-through skills.
- Ability to manage multiple requests and priorities in a ticket-based or fast-paced environment.
- Experience using ticketing systems, ERP systems, CRM systems, or other business tracking tools.
Nice to have
- Experience supporting desktops, servers, electronic equipment, or manufactured products.
- Experience in an electronics manufacturing, aerospace, defense, or technology environment.
- Familiarity with RMA, inventory, shipping, and repair processes.
- CompTIA A+ certification or similar technical training.
- Experience with Jira, Confluence, Oracle NetSuite/Fusion (or ERP/MRP equivalent), Microsoft Windows and Microsoft Office applications.
What you get
- $54,000 - $80,000 per year
- Competitive base salary
- Company performance-based profit sharing
- 401k
- 100% employer paid health benefits (medical, dental, vision, life, STD, LTD, and life insurance plans).
Worth weighing
- No relocation reimbursement provided.
- The salary range is specific to California and may not be applicable to other locations.
- Final compensation is based on factors such as the candidate's skills, qualifications, and experience.
Summarised from Aechelon Technology's posting. Read the full original.
Listed by Aechelon Technology on their greenhouse job board, last confirmed open on 2026-09-24. PitchMeAI is not the employer.
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